...     Rabbit, Chinchilla, Guinea pig, Hamster Wooden Accessories

Processing time

- All our items are handmade. The time we need to prepare an order for shipping varies. 
Normally it takes 1 - 3 working days. However, it depends on how big is the order, sometimes processing time can be up to one week.

Delivery time

We deliver worldwide. Estimate delivery time is:
- Europe: 1 - 3 weeks;
- US: 2 - 4 weeks;
- Australia:  2 - 4 weeks.

All packages are shipped with tracking numbers.

* These shipping times do not include time in customs and handling by local mail. We do always ship promptly.
Delays may occur due to issue with these authorities, adverse weather conditions or other circumstances that are beyond our control.
So, these shipping times may be extended up to 6 - 8 weeks as a result. Please, take this into account.

Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. 

Conditions of return

- We gladly accept returns, exchanges and cancellations.

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase

- The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

- Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

- Questions about your order?

Please contact us if you have any problems with your order.

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